Terms & Conditions

Last Updated: 23 September 2026

Welcome to Grobit. These Terms & Conditions apply to your use of our website and to any orders you place with us.

By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

Grobit is an online retailer offering sweets, confectionery, chocolates, pick & mix products and related grocery products to customers in the United Kingdom.

Company Name: GROBITS LIMITED
Company Number: 16614247
Website: grobit.co.uk

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Copy, reproduce or redistribute our website content without permission.

• Interfere with the operation or security of the website.

• Use our website in a way that could damage or disrupt our services.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been breached.

3. Products

We make every effort to ensure that product descriptions, images, prices and other information on our website are accurate.

However:

• Product colours and appearance may vary slightly from images shown online.

• Packaging may occasionally differ from photographs.

• Product availability can change without notice.

• We reserve the right to update product information when necessary.

For Pick & Mix and similar products, the exact combination of sweets may vary depending on availability.

4. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative product, refund the unavailable item, or cancel the affected part of your order.

If we are unable to fulfil an order, we will provide an appropriate refund for any payment already made for the unavailable product.

5. Prices

All prices displayed on our website are in GBP (£).

Prices may change from time to time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing or technical error.

Delivery charges, where applicable, will be displayed during the checkout process.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

An order is accepted when we confirm that the products have been dispatched or otherwise confirm acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Product availability issues.

• Pricing or website errors.

• Suspected fraudulent activity.

• Incorrect customer information.

• Delivery restrictions.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

7. Payment

Payment must be completed using the payment methods available at checkout.

You confirm that you are authorised to use the payment method provided.

We do not store complete payment card details on our website where payment processing is handled by a third-party payment provider.

8. Delivery

We aim to dispatch orders within the delivery timeframe stated on our website or during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, strikes, public holidays or other unforeseen events.

You are responsible for providing accurate delivery information.

Grobit cannot be held responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

9. Delivery Problems

If your order has not arrived within the expected delivery period, please contact us as soon as reasonably possible.

If your parcel arrives damaged, please contact us promptly and provide photographs of the packaging and affected products where possible.

We will investigate delivery issues and, where appropriate, offer a replacement, refund or other suitable resolution in accordance with your legal rights.

10. Cancellation and Returns

Under UK consumer law, you may have cancellation and return rights for certain products purchased online.

However, some food and confectionery products may be exempt from cancellation rights where they are:

• Perishable;

• Likely to deteriorate or expire quickly; or

• Sealed products that are not suitable for return for health or hygiene reasons once unsealed.

Nothing in these Terms affects your statutory rights.

If you wish to cancel or return an eligible order, please contact us as soon as possible and provide your order details.

11. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or materially different from what you ordered, please contact us.

Depending on the circumstances and your legal rights, we may offer:

• A replacement;

• A refund;

• A partial refund; or

• Another appropriate remedy.

Please provide your order number and relevant details so that we can investigate the issue.

12. Food Allergies and Ingredients

Product ingredients and allergen information should always be checked before consuming a product.

If you have an allergy or specific dietary requirement, please review the product information and packaging carefully.

If you are unsure whether a product is suitable for you, please contact us before placing your order.

Grobit cannot accept responsibility for an allergic reaction resulting from a customer’s failure to check applicable ingredient or allergen information.

13. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Only one discount code may be used per order.

• Offers may be limited to specified products or customers.

• Promotional offers may have expiry dates.

• We reserve the right to withdraw or amend an offer where reasonably necessary.

Any specific promotional terms displayed with an offer will take precedence over these general terms where applicable.

14. Intellectual Property

All content on the Grobit website, including:

• Logos;

• Images;

• Product descriptions;

• Graphics;

• Text;

• Website design; and

• Other materials

is owned by or licensed to Grobit unless otherwise stated.

You must not reproduce, copy, modify, distribute or commercially exploit our content without prior written permission.

15. Website Accuracy

We aim to keep the website accurate and available. However, we do not guarantee that:

• The website will always be available;

• All information will always be error-free;

• Product information will never change; or

• The website will be free from technical issues.

We may update, modify or temporarily suspend parts of the website when necessary.

16. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services and other technology providers.

Those services may have their own terms and privacy policies.

We are not responsible for the content, availability or policies of third-party websites or services that we do not control.

17. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms.

Nothing in these Terms affects your statutory consumer rights.

18. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

• Natural disasters;

• Severe weather;

• Strikes;

• Transport disruption;

• Power or internet outages;

• Government restrictions;

• Acts of terrorism;

• Epidemics or pandemics; or

• Other events beyond our reasonable control.

Where possible, we will take reasonable steps to minimise the effect of such events.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

Your continued use of the website after changes are published means that the updated Terms will apply to future use of the website.

21. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that may apply.

22. Contact Us

If you have any questions about these Terms & Conditions, an order, delivery, returns or any other matter, please contact us through the contact details provided on our website.

Website: grobit.co.uk

Company: GROBITS LIMITED
Company Number: 16614247