Refund Policy

At Grobit, customer satisfaction is important to us. We aim to provide high-quality products and excellent service. Please read our refund policy carefully before placing an order.

Returns & Refunds

Due to the nature of our products, we do not accept returns on food items, sweets, or perishable goods once they have been delivered, unless the product is damaged, faulty, or incorrect.

Damaged, Faulty, or Incorrect Orders

If you receive a damaged, faulty, or incorrect item, please contact us within 24 hours of delivery with:

• Your order number
• Clear photos of the item
• Description of the issue

After reviewing your claim, we may offer:

• A replacement
• Store credit
• Full or partial refund

depending on the situation.

Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been prepared or shipped, cancellations may not be possible.

Delivery Issues

We are not responsible for delays caused by:

• Courier service disruptions
• Incorrect shipping information provided by the customer
• Unforeseen circumstances beyond our control

However, we will do our best to assist in resolving delivery-related issues.

Refund Processing

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.