FAQ'S
What is Grobit?
Grobit is a UK-based online store offering a delicious range of sweets, chocolates, Pick & Mix treats, sweet jars and gift hampers for every occasion.
Where does Grobit deliver?
We currently deliver across the UK. Delivery options and estimated delivery times are shown during checkout.
How long does delivery take?
We aim to get your order to you as quickly as possible. Available delivery options and estimated delivery times will be displayed at checkout.
Can I choose my own Pick & Mix sweets?
Yes! Our Pick & Mix range allows you to create your own selection from a variety of delicious sweets, making it easy to build a mix you’ll love.
Do you offer gift hampers?
Yes. We offer a selection of sweet treats and gift-worthy products that are perfect for birthdays, celebrations, special occasions or simply treating someone.
Can I track my order?
Where tracking is available, you’ll receive your tracking details once your order has been dispatched. You can then follow your delivery through the relevant courier.
What payment methods do you accept?
We offer secure online payment options at checkout. The available payment methods will be displayed when you place your order.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, although changes may not be possible once an order has been processed or dispatched.
What should I do if my order arrives damaged or something is missing?
Please contact our customer support team as soon as possible with your order details and, where applicable, photographs of the issue. We’ll look into it and help resolve the problem.
How can I contact Grobit?
If you have any questions about your order, products or delivery, you can contact our customer support team through the Contact Us page. We’re happy to help.
